Our products are made of natural materials; they might become broken in your daily use even if they are treated very carefully. Our wood works are especially delicate. Physical impacts and even changes in the environmental conditions may cause their breakage and cracking. See also the Cautions here.

Please do not hesitate to contact us if you have any troubles with the products. We will try to repair them as long as possible after checking the conditions of the breakage etc. The repair service is free of charge for the first time except for shipping fees.*

Also, please feel free to inquire to us if you want to repair the products at your home. We are happy to advise you simple and appropriate methods.


    * Please note that we cannot guarantee to repair any breakage.


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